Websites that book appointments while you sleep.

Who we work with

Kettana Studios works exclusively with med spas, aesthetic clinics, and adjacent practices. We take a limited number of builds per month so that every client gets the same standard of attention.

We reserve the right to decline or end an engagement where the work would require us to publish claims we believe to be inaccurate, unlawful, or misleading — including medical or treatment-outcome claims we cannot substantiate.

Signing and payment

This is the term clients most often misunderstand, so we state it first and plainly.

• Payment is due within three (3) days of signing, or the contract is terminated. When you sign the contract we expect you to make payment within three (3) days — otherwise your contract will be terminated.
• The setup fee is due on signature — payable immediately upon execution of the agreement, and in any event within twenty-four (24) hours.
• No work begins until funds clear. Discovery, design, and Maya training are all scheduled from the date payment is received, not the date the agreement is signed.
• Unpaid slots are released. If the setup fee is not received within five (5) business days of signature, we release your production slot to the next client in queue. Your agreement remains valid, but your start date moves to the next available opening.
• Monthly retainers are billed on the same calendar date each month, in advance, by automatic payment. An active payment method on file is a condition of ongoing service.
• Late retainers. Payment is due on the invoice date. After seven (7) days, service may be paused — including Maya, hosting, and support — until the balance is settled. Reactivation after a pause carries a fee of $150.
• Failed or reversed payments. Returned payments, failed charges, and chargebacks are the client's responsibility, including any fees we incur.

We are a small studio. Our capacity is scheduled weeks in advance, and a slot held for a client who has not paid is a slot taken from a client who has. This policy exists so we never have to have that conversation.

Term and renewal

Retainer engagements carry an initial minimum term of six (6) months from launch. After the initial term, the retainer continues month to month and either party may end it with thirty (30) days' written notice.

Ending the engagement inside the initial term does not waive the remaining balance of that term. Website-only engagements include ninety (90) days of hosting and support from launch; continued hosting, monitoring, and maintenance thereafter require an active Care plan.

Notice is given in writing to support@kettanastudios.com. What happens on the day an engagement ends is set out in full in the clause that follows.

When an engagement ends

Nothing is held hostage. We would rather you leave well and come back than feel trapped. What you keep depends on what you bought.

• Your website is yours, permanently. Once all sums due are paid, the design, copy, imagery, and domain belong to you. Ending a retainer does not remove your website.
• Maya is licensed, not sold. The agent is deactivated at the end of the engagement. Your site stays live; the booking assistant switches off.
• Hosting does not continue for free. A live site needs hosting, SSL, backups, and monitoring. When a retainer ends you may either move to a Care plan at $147 per month, or ask us to hand over the site files and hosting for you to take elsewhere.
• Handover. On written request within thirty (30) days of the end date, we provide your site files, your content, and an export of your Maya conversation logs and lead records, at no charge. Requests after that window are billed at our hourly rate.
• Your data. We delete your patient and lead data on written request, subject to any records we are required by law to retain.
• Where a site remains on our hosting with no active retainer or Care plan, it may be suspended after thirty (30) days' notice. We will always tell you before anything goes dark.

Where a Maya-only engagement ends, your own website is untouched — it was never ours — and only the agent and its integrations are removed.

The fourteen-day build

Our fourteen-day timeline is real, and it depends on both sides moving. The clock starts when payment clears and we have received your onboarding materials — logo, imagery, treatment list, pricing, hours, and calendar access.

• Onboarding materials are due within three (3) business days of payment.
• Feedback at the review stage is due within three (3) business days of delivery.
• Where a client is unresponsive for more than ten (10) business days, the project is paused and re-entered into the queue at the next available slot. Fees already paid are not refunded for client-caused delay.

We will never miss a deadline quietly. If something on our side slips, you will hear it from us first.

Scope and revisions

Each build includes one round of consolidated revisions covering copy, imagery, and Maya's tone of voice. Additional rounds, new pages, added treatments, or changes requested after launch approval are quoted separately and billed before the work is done.

Retainer clients receive ongoing updates and tuning as part of the monthly fee. This covers content edits, Maya retraining, and routine maintenance — not new site sections, rebrands, or additional integrations.

Ownership and licence

On receipt of all sums due, you own the final site design, your copy, your imagery, and your domain. That ownership transfers on payment in full — not before.

Kettana Studios retains ownership of its underlying frameworks, templates, component libraries, prompt architecture, and the Maya agent system. Maya is licensed to you for the term of your engagement; it is not sold. Where a retainer ends, the site remains yours and the Maya agent is deactivated.

Unless you ask us in writing not to, we may reference your project in our portfolio and marketing.

Refunds

Setup fees cover scheduled production capacity and are non-refundable once work has commenced. Where an agreement is cancelled before any work has begun, the setup fee is refundable less a $250 administrative fee.

Monthly retainers are non-refundable for the month in progress. We do not offer refunds on the basis of business results — see clause XI.

Patient data and privacy

Maya interacts with your prospective patients. Where those interactions involve protected health information, we will execute a Business Associate Agreement with you before the agent goes live, and we handle that information only as permitted under it and applicable law.

• Maya identifies itself as an AI assistant at the start of every conversation.
• Where conversations are recorded or transcribed, callers are notified before the conversation proceeds, and recording is configured to your jurisdiction's consent requirements.
• You remain the controller of your patient data. We will export or delete it on written request at the end of the engagement.
• We do not sell, share, or train third-party models on your patient data.

You are responsible for the accuracy of the treatment, pricing, and eligibility information you give us to train Maya, and for your own compliance obligations as a practice.

Third-party services

Your site and agent depend on services we do not own — hosting, voice and language model providers, calendar and CRM platforms, payment processors. We choose them carefully and we monitor them, but we are not liable for their outages, price changes, or policy changes.

Where a provider raises its prices materially, we will tell you before it reaches your invoice.

What we don't promise

We build the system that captures and converts demand. We do not control how much demand exists in your market, what your competitors do, how your team follows up on the consultations Maya books, or what a search engine decides next quarter.

We make no guarantee of a specific number of bookings, leads, or revenue, and nothing on our website or in our conversations should be read as one. Our liability under any engagement is limited to the fees you have paid us in the preceding three months.

Conduct and confidentiality

Both sides keep the other's commercial information confidential. We expect professional communication with our team, and we extend the same. We reserve the right to end an engagement immediately, without refund, in cases of abusive conduct toward our staff, or of persistent non-payment.

Changes and governing terms

We may update this policy as our services evolve. The version in force is the one published on this page at the date your agreement is signed, and material changes will be communicated to active clients in writing.

Where this policy and a signed service agreement conflict, the signed agreement governs. Nothing here overrides rights you cannot waive under applicable law.